Managing Guests &
Telling Your Story
Engage visitors with the art of storytelling & management
Storytelling is a cornerstone of exceptional tourism experiences, recognizing that every place - whether a hotel, tour, museum, or park - has a unique narrative to share. Through this program, you’ll develop skills to manage and host visitors effectively and share compelling stories that bring your experience to life. We also help you capture and document these stories in a narrative guide for use by you and your team now and in the future.
Welcome with Heart. Guide with Ease. Inspire with Stories.
What You'll Get
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Hands-on Workshops:
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The tactics and techniques of visitor management to ensure your guests and your people are all happy
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The art of storytelling and guiding to engage visitors and create memorable experiences
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A customized, printed Narrative Guide that documents the key stories you want to tell, including where and how they are presented to visitors - A great resource for current and future employees to maintain a consistent message & cohesive stories
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Flexible support with online or hybrid options, and 1:1 mentoring
The Result
Practical skills for hosting and managing visitors as well as telling your story, including a ready-to-use narrative guide that documents your key stories & ensures consistent messaging across your organization.
We’re Ready When You Are.
This program is often packaged with:
